Our policies

They guide our approach, ensuring we strive to deliver consistent and high-quality services. Clear, accessible policies help us build trust, create stronger communities, and provide customers with the stability and confidence they need to thrive.

We are committed to effectively managing health and safety risks, protecting colleagues, customers, and communities, and complying fully with regulatory requirements.

We maintain safe electrical installations in our homes by adhering strictly to regulations, proactively managing risks, and providing regular compliance assurance to our Board.

We proactively manage and control asbestos risks in our buildings, ensuring the safety of people and properties, while fully meeting legislative requirements through clear procedures and routine practices.

We are committed to proactively reducing fire risks across our homes and buildings, protecting people and properties through robust procedures and full compliance with legislative requirements.

We ensure all non-gas heating and hot water systems in our homes and communal buildings are safely maintained, regularly serviced, and fully compliant with regulations, proactively reducing risks to customers, colleagues, and properties.

We proactively manage fire risks to protect people, homes, and communities, embedding robust procedures into daily practice and ensuring full compliance with all legislative requirements.

We proactively assess and maintain all water systems in our homes and communal areas, prioritising water safety, hygiene, and regulatory compliance to protect our customers and communities.

We ensure all lifting equipment in our buildings is properly serviced, maintained, and compliant with safety regulations, proactively reducing risks to customers, colleagues, and communities.